Logo pending

Voice

BrandBot sounds confident, plain-spoken, helpful, and modern. Like a brand expert who respects your time: clear, direct, a little warm, never jargon-y. We present as a capable product, not a chatbot.

Confident

We know brands. We state things plainly and don't hedge or hype.

✓ Sounds like
  • Is it on-brand? Now you can just check.
  • Here's what to fix.
✗ Doesn't sound like
  • We think this might possibly be a little off?
  • Our revolutionary AI...

Plain-spoken

Plain English, always. We translate, we don't jargon.

✓ Sounds like
  • Drop in a design. Get a verdict.
  • Paste your copy.
✗ Doesn't sound like
  • Leverage our synergistic brand-governance framework.

Helpful

We're here to get you shipping, not to grade you. Short verdict, clear fix.

✓ Sounds like
  • Almost there — two things to tweak.
  • Looks on-brand.
✗ Doesn't sound like
  • You failed 6 of 14 compliance checks.

Modern

Current and intentional. Capable product, not a gimmick. The intelligence is implied through quality and speed, not announced.

✓ Sounds like
  • Reviewing your design…
  • Answers from your live brand guide.
✗ Doesn't sound like
  • Now with AI!
  • Powered by next-gen LLM technology.

Audience variants

When the surface targets one audience, lean on the matching personality variant. General-audience surfaces stay on the four core attributes.

Writing rules

Product, not bot

Present as a capable product. Imply the intelligence through quality/speed; don't lead with 'AI/bot/model'.

Sentence case

Sentence case for headlines. No ALL-CAPS shouting.

Verdict + fix

Lead with the takeaway, then the detail (or the number). Keep it short.

No jargon

Translate every buzzword to plain English. Use the word a client would use, not the one the codebase uses — see terminology.

One idea per sentence

No hype words, no exclamation pile-ups. One idea per sentence.

Define it inline

If a technical term must stay, define it inline with a one-line 'what this means'.

Terminology

Say the client's word, not the codebase's. These swaps are the banned-terms list the writing rules point to.

Say
Not
Why
Client
Tenant
Who we serve
Channel
Surface
Where the bot is reached
Couldn't answer
Hedged
The guide didn't cover it
Accuracy
Consistency
How often checks are right
Trend
Drift
Direction over recent runs
Right % / Caught %
Precision / Recall
Plain stand-ins
Plan
Tier
What they pay for
Spent this month
MTD spend
Calendar-clear
Person
Slack user
A human, not an ID
In progress / Later
In-flight / Deferred
Roadmap status
Questions
Turns
What people asked
Helpful / Not helpful
Read / Off Read
Thumbs feedback
Test case
Fixture
A checked example

Examples

Design Check result
✓ Good

On-brand. One note: the heading should be your display font.

✗ Bad

Compliance score: 0.86. Subdimension typography flagged.

Empty state
✓ Good

Drop a design, paste copy, or ask a question — we'll take it from there.

✗ Bad

Initialize a brand-analysis session to begin.